Facilities Manager FAQ - Facilities Manager

Frequently Asked Questions

1. What is a CMMS and why do companies use CMMS?

CMMS is computerized maintenance management software used to manage facility and property operations such as work orders or asset maintenance. A CMMS system gets your company organized and on track with day-to-day mission critical maintenance activities. Many companies use paper, post-it notes, voicemail, e-mail, and facsimile to schedule or track maintenance requests (work orders) or scheduled maintenance (preventive maintenance) of assets and equipment. Using a CMMS streamlines the process so managers and staff can stay organized, connected and efficient.

2. What is included with Facilities Manager?

Facilities Manager has everything you need in one centralised, web-based (ASP), system. Facilities Manager is a powerful web-based maintenance management solution designed to increase your efficiency by linking together all of your locations, buildings, managers, employees, tenants, vendors, and suppliers into one centralised network for workflow collaboration. Manage assets, preventive maintenance, work orders, vendors, and more.

3. Is your system secure?

Facilities Manager supports the most up-to-date encryption protocols, so your login is safe and secure.

4. Who owns the data?

Facilities Manager provides the system and our clients enter the data. You own your data at all times. This is an important part of your selection process. Some companies hold your data hostage, but Facilities Manager will teach your system administrator how to take periodic data snap-shots.

5. What is an ASP?

Facilities Manager is an Application Service Provider, or Software As A Service, available via the Internet (100% web-based). There is no software to install and we support, maintain, and update the system constantly. Our clients love the savings we deliver - no IT resources or hardware needed, no extra or hidden fees, and a secure system available 24/7 from anywhere you have an Internet connection. It's easy, effective, and efficient facilities without messy software to install/maintain.

6. What are the hardware requirements to use Facilities Manager?

Technically you do not need any hardware for Facilities Manager, since we are a hosted solution. We provide the system, the system maintenance, and all other IT resources/hardware. You will, however, need computer systems with Internet and browser capability to log into your licensed domain.

7. How much are the system enhancements?

System enhancements and upgrades are included for our licensed clients. System upgrades/enhancements show up seamlessly

8. How much do you charge for each user?

Facilities Manager includes unlimited users for licensed clients. Allowing you to include everyone in your facility and property maintenance management process is a sure way to increase efficiency. When you license Facilities Manager you provide a valuable tool for communication and organization for your managers, employees, maintenance team, tenants and vendors. Connect every person, place and thing into one centralised network. It's easy, effective and efficient.

9. How can I manage assets on Facilities Manager?

With your licensed Facilities Manager domain you can see what you have and where you have it, across your entire portfolio. We teach you how to enter, configure and manage assets and equipment (like HVAC units, vehicles, equipment, etc.). Once you have your assets in the system, we teach you how to run automatic PM items (preventive maintenance items) to protect your assets. Collect critical data about each asset and see a unique work or repair history for each asset.

10. What if I need support?

We include unlimited online support via case-forms for our licensed clients. Furthermore, we offer ongoing web-training and phone support, for your top-level user group. This is live training and support with our support team. All licensed users have access to the online user help guide.

11. How much does it cost?

Facilities Manager charges a base fee for the site and then per work order until a cap is reached for size of property. Please tell us how many properties and size of properties so we can give you better estimate.

12. Can our vendors and contractors use the system?

Your vendors and contractors can use the system with you at no additional charge. We see your vendors as an extension of your property and facility management process. We allow unlimited vendors and contractors to enhance the way you manage properties and facilities. Facilities Manager helps your vendors become better providers. This provides an effective tool for your vendors to stay connected and organised.

13. How do I get started?

Call or e-mail us to request an Online Demo. Contact us